Service Bulletin Engineer - AS8131

Industry: Aerospace and Defense
Work location: Nagoya, Japan; multiple domestic and international trips will be required
Job description: 
Customer Support Service Bulletin (SB) Engineer responsible for development and management of RJ service bulletins
Scope of duties:
• Elaborating with team regarding all processes and procedures for development and execution
• Coordinating all activities with support of all team-required stakeholders such as the Design Office, Program, and CS teams to obtain a robust SB organization to support RJ entry into service (EIS) and post EIS, including resource management
• Leading the Service Bulletin process and SB team actions that are requested
• Developing and maintaining a robust database with clear responsibilities established and associated target dates for each function to fulfill operator expectations in accordance with program commitments
• Defining means of communication with RJ operators via all operators telex (AOT) or specific wires as required
• Ensuring correct communication links with certification agencies when required (i.e., in cases of mandatory action plans via airworthiness directives)
Definition, execution, management, and leadership of Service Bulletin development and related activities at the working level; the following activities shall be performed, in addition to other requested duties:
• Development of RJ service bulletin strategy at the company level; ensure this strategy is aligned with the industry and with operators' expectations
• Collecting launch operators' feedback for eventual adjustments, if required
• Planning and coordinating all service bulletin tasks
• Supporting the Certification Management Office to coordinate meetings with certification authorities
• Integrating processes with customers
• Coordinating service bulletins with suppliers
• Coordinating activities with other technical publications and customer support disciplines
• Successfully completing studies as an engineer or similar position
• Experience with technical in-service support, e.g., retrofit management / modifications, service bulletins
• Experience in continued airworthiness linked to maintenance activities
• Good communication skills with the ability to operate under pressure in a multinational environment
• Experience with project management is a plus

Employment status: Direct
Salary: Negotiable, depending on experience
Date posted: 2019 Feb 27